Board & CEO

Our time to lead

Striking out on your own path is never easy. When First West decided to do something completely different in the Canadian financial services space four years ago it was met with skepticism and doubt by some. Among financial institutions, deviating from the norm is viewed as risky, costly and impossible—there’s an unspoken formula that you have to stick to if you want to succeed.

We didn’t agree.

We believed then, like we do now, that you can work local and work big at the same time. What Canadians love most about their home-town financial cooperatives is their down-to-earth, local decision-making, their understanding of the local business community, and their local community values. At the same time, we recognize that in order to create value for your members—to offer competitive pricing and innovative, market-leading products—credit unions must find ways to leverage their size.

So that’s why we created First West—something entirely new. A network of credit union brands with the size to work big but the grassroots, common-sense to work local. It’s a success story built on the courage to lead differently in three key ways:

  • We lead by serving others.

    Over the last four years, we’ve been intentional in our personal banking division to move from a sales-centred approach to an advisory services model—coming along side members in all aspects of their financial life and working with them and for them to make their banking experience simpler. For instance, members today can come into any of our locations at any of our brands and our senior lenders can provide wealth advice and products, thanks to our unique partnership with Qtrade Financial. It’s working. In fact, this past year we saw considerable growth in our wealth portfolio, with a 46% increase since we began this approach two years ago.

    Today, we’re taking that same advisory-based approach and applying it to other areas of our business—reinventing them with the member and client in mind. Over the past year, we’ve begun a transformation of our commercial insurance division—asking ourselves how can we serve the needs of business owners better? Over the next 12 months, our approach to small business will also be changing as we overhaul the way we serve this backbone of the Canadian economy.

    Serving also expresses itself in how we make our communities better places for everyone. As you’ll read later in this report, First West employees gave more than 4,947 hours through volunteer service this year. Nearly $2.4 million in donations were also made to community organizations big and small across the province as well as to the First West Foundation. Additionally, in June 2013, First West joined forces with five other B.C. credit unions to provide $245,000 through the Canadian Red Cross to assist with flood relief and rebuilding efforts in neighbouring Alberta.

    Notably, Feed the Valley—our signature cause for Valley First and Enderby & District Financial— surpassed the halfway mark in our $1 million fundraising goal two years ahead of schedule with more than $615,000 raised by year-end. In 2013 we also launched The Full Cupboard, our signature cause of Envision Financial which in its first 10 months has raised more than $85,600 for local food banks. Whether it’s for our members or our communities, when we serve, we are leading.

  • We lead by inspiring change.

    When it comes to doing things differently in Canada’s financial sector, First West is moving to the forefront. In addition to introducing new best-in-industry products like the Simply Free Account and Unlimited Chequing for Business and reward programs like Referral Perks in 2012, this year, First West rolled out a suite of new products such as Home Sweet Bonus and After Grad Bonus for our members. We were among the first to launch Deposit Anywhere, where you could deposit a cheque through our mobile banking app right from your home without having to visit an ATM. And we are the only credit union to offer mobile apps for Apple, Android and Blackberry platforms.

    When it comes to inspiring change in the credit union system, 2013 was a break through year for First West. The skepticism about First West’s multi-brand model that we experienced in our early years moved to curious interest and in 2013, we welcomed our third brand—Enderby & District Financial—to the First West family. As a $55-million, single-branch operation, Enderby & District Financial is a jewel in the north Okanagan and is already offering Enderby members products and services not previously available in their community.

    Also related to our multi-brand model, Island Savings entered into discussions to join the First West family of brands. Island Savings is a well respected, 16-branch, $2.8-billion credit union serving Vancouver Island and Gulf Islands communities. Following an extensive due diligence process during the fall, the boards of First West and Island Savings unanimously approved the business case for the merger of Island Savings with First West pending regulator approval and a positive Island Savings member vote in 2014.

  • We lead by achieving.

    Though five years have passed, events of 2008’s financial crisis still reverberate throughout our economy and industry. As it did then, so now does strong core financial performance demonstrate the overall health of a financial institution.

    By our own measures and in comparison to the other large credit unions in B.C., First West showed a consistent strength across all key indicators in 2013. Highlights included:

    • Financial margin met a target of 2.15%
    • Operating return on assets also met a target of 0.67%
    • Operating efficiency was slightly higher than 79.8% goal at 79.9%
    • Deposit growth targets of 5.3% were eclipsed with results of 8.5%
    • Net membership growth goals of 3.0% were far exceeded at 4.1%
    • Loan and asset growth targets of 5.5% and 4.7% came just under at 4.9% and 4.1% respectively. We believe our decision to be more selective in our loan and asset growth in 2013 will further strengthen the credit union’s balance sheet going into 2014.

    It’s only because of our high financial performance that we’ve been able to return that value to our members through products, services and reward programs that are relevant to them. Leading in financial performance has also meant that we were able to invest more than $2.4 million this year alone in building stronger and healthier communities across the province.

This year is our year

Serving + Inspiring + Achieving. That’s how we define leadership and, when we live it out, it’s what defines our success. 2013 was one of our strongest years ever and 2014 looks very promising. Combine that with a positive vision for the future and we believe that this is now our time to lead.

Shawn Neumann

Shawn Neumann

Board Chair

Launi Skinner

Launi Skinner


portrait: Paul Durose

Paul Durose


portrait: Wayne Becker

Wayne Becker


portrait: Michael Brydon

Michael Brydon


portrait: Terry Enns

Terry Enns


portrait: Henry Jansen

Henry Jansen


portrait: Ramesh Rikhi

Ramesh Rikhi


portrait: Peter Scherle

Peter Scherle


portrait: Ken Voth

Ken Voth


portrait: Jackie Baron

Jackie Baron

Senior VP, Governance & Corporate Strategy

portrait: Shelley Besse

Shelley Besse

President, Envision Financial

portrait: Barry Delaney

Barry Delaney

Senior VP, Lines of Business Strategy

portrait: Loree Gray

Loree Gray

VP, Operations, Sales & Member Experience

portrait: Jim Lamond

Jim Lamond

Senior VP, Risk Management & Credit

portrait: Bryan Mavrow

Bryan Mavrow

Senior VP, Marketing

portrait: Paulette Rennie

Paulette Rennie

President, Valley First

portrait: Lee Rhodes

Lee Rhodes

Senior VP, People Services



  • President's Message from Shelley Besse

    When it comes down to it, our members are at the heart of everything we do. Our goal at Envision Financial is to make a meaningful difference in the lives of our members by creating inspired moments that make them want to come back and see us again and refer their family and friends to us.

  • It’s the simple things that make a difference in creating those consistently positive experiences—greeting members by name with a warm hello and genuine smile, putting aside whatever we’re doing to focus on them and thanking them for their business. It’s those simple things, done consistently, that set us apart from our competitors and create loyal life-long members.

    We also know that our members want more options when it comes to banking. They are busy and want convenience and accessibility. That’s why we were proud to be one of the first financial institutions in Canada to introduce Deposit Anywhere, which gives our members the ability to deposit cheques by taking a picture with their mobile device. We also launched a new mobile banking app for Android users.

    Physical locations are also important when it comes to convenience. This year we improved our geographical reach with the opening of our Highstreet branch in West Abbotsford this fall. Coming in spring 2014, we’ll also be investing in one of our founding communities when we open a new branch and insurance office in the Garrison Village area of Chilliwack.

    When I visit our branch teams and connect with our members, one thing that always stands out to me is the close connection our staff have with our members. Our members truly view our staff as trusted advisors and partners in helping them reach their financial goals. We know you have a lot of choice when it comes to selecting a financial institution and we feel honored that you have chosen to do business with Envision Financial. Thank you for the trust that you, our members, place in us every day.

    Shelley Besse
  • Members

    In 2013, we focused on providing exceptional service to our members through the channel that is most convenient for them with products and services that will help them reach their financial goals. This included relocating our Minter Street branch to Highstreet in West Abbotsford to improve member access, offering new and unique products and providing additional tools to access our services. Our goal is to make a real difference in the financial lives of our members and to keep banking simple, because finances don’t need to be complicated.

  • Candy Crush

    When Sticky’s Candy opened a new store in Langley, Sherri Martin, who had always wanted to own a candy store, fell in love. Martin, an ad consultant for a local newspaper, frequented the store regularly and when Sticky’s Candy owner Robin Burnette mentioned the chance to franchise, Martin saw her dream becoming a reality.

    “When we began the franchising process we knew right away that Envision Financial was the one to go through,” says Martin. “And we’re so glad we did. We’ve had incredible support throughout our journey. Not only financial support, but business planning, tax and legal guidance as well, through our commercial account manager. It’s only been five months since we started and with the success of our Langley store we’ve opened another store in Walnut Grove.”

    Burnette, also an Envision Financial business member, has similar growth plans in mind.

    “I’d like to see close to 100 stores in Canada,” says Burnette. “We’ve just become the largest independent Candy chain in Canada with 10 stores currently running and four more leases signed for spring 2014. It’s going to be an exciting year!”

    “It’s about finding the right location and the right partners, like Envision Financial,” says Burnette.

  • By the numbers

    • Eight out of 10 members feel that Envision Financial provides better service than other companies they regularly use for products and services.
    • 87 per cent of Envision Financial members who use our retail banking services would recommend us to a friend or family member
    • 3,836 net new members joined Envision Financial
    • 881 members referred a total of 2,661 of friends or family members through our Referral Perks program
    • Over 9,000 members downloaded our mobile app in 2013
    • More than 10 new products and services introduced to help simplify banking for members
  • Member Highlights

    • Minter Street branch relocated to a brand new, state-of-the-art branch at the new Highstreet development in West Abbotsford
    • Envision Financial announces that a new branch and insurance office will open in the Garrison Village area of Chilliwack in 2014
    • Envision Financial Mobile Banking app is launched for Android
    • Second credit union in B.C. to launch Deposit Anywhere™ allowing members to deposit cheques directly into their account using their phone
    • Home Sweet Bonus™ and After Grad Bonus™ are launched—two innovative new products that help members save for their future
    • Envision Financial continues its long history of supporting the agriculture industry with $150,000 contribution to University of the Fraser Valley new BC School of Agriculture
    • Fresh, new, user-friendly website is launched to give members easier access to information and advice about their finances
    • All of our commercial account members specializing in small business are now able to do business anywhere—making banking easier for our small business members
  • Community

    Envision Financial is proud to be recognized as a strong community partner and good neighbour. Our goal is to make a meaningful difference in our local communities. We create good things with our community partners by leveraging all aspects of our business in our partnerships—financial donations, employee engagement and member involvement. In 2013, we were proud to invest close to $1.7 million in donations, grants, education awards, program support and gifts-in-kind and contribute thousands of employee volunteer hours.

  • The Full Cupboard launched to help tackle hunger

    This year, Envision Financial was proud to launch its signature cause, The Full Cupboard—an innovative community program designed to raise food, funds and awareness for food banks throughout the Lower Mainland, Fraser Valley and Kitimat. Through this program, Envision Financial has committed to raising at least $1 million for local food banks over the next 10 years. In the first 10 months of the program, Envision Financial raised over $85,500 and collected more than 10,000 pounds of food through The Full Cupboard.

    “The statistics speak to the staggering need for an increased focus on supporting our local food banks,” says Envision Financial president, Shelley Besse. “In the past five years, there has also been a 20.4 per cent increase in the number of people using food banks in B.C Last year over 94,000 British Columbians accessed their local food bank, 29.5 per cent of whom were children. That’s why we’re so proud to be addressing the issue of hunger in our communities by helping to drive awareness and raise food and funds for these important community organizations.”

    Envision Financial has a long history of supporting food banks, providing funds to local food banks and volunteer hours through its annual employee volunteer service week. The Full Cupboard deepens Envision Financial’s commitment to community food banks and reiterates its desire to give back in a substantial way in the fight against hunger.

    “Envision Financial is a true leader in social responsibility and they are not only supporting their local charities but have now committed to helping food banks across our province through their Full Cupboard program,” says Marilyn Herrmann, president of Food Banks BC. “Food banks are excited to know they have a partner who will help them ensure that no family goes without basic and adequate nutrition. Thank you Envision Financial employees for your big hearts!”

  • Community Investment: By the Numbers

    • Nearly $1.7 million donated to worthy causes and organizations in our local communities
    • 54 free concerts for local residents through the Envision Twilight Concert Series, Envision Coffee House Concert Series and Envision Concert in the Park Series
    • 58 classrooms participated with Envision Financial’s PowerPlay Strategies Young Entrepreneur® program
    • $358,000 raised for Envision Financial Run for Water with 30 local and area classrooms participating in our educational curriculum
    • $52,087 donated to BC Children’s Hospital Foundation in our annual campaign bringing our total giving since 2007 to $214,444
    • Our Make a Difference Days program contributed over 808 hours of volunteerism with 24 projects in 11 Envision Financial communities
    • $33,000 contributed to student’s post-secondary education through the Envision Financial Education Award program
    • More than 700 tomato plants potted by students attending the Surrey Children’s Festival for our local food bank
    • $10,000 received from Concentra Financial community competition for our Nature’s Classroom program
    • $50,000 donation made to Kwantlen Polytechnic University’s (KPU) Faculty of Community and Health Studies
    • 30 secondary and post-secondary students received mentoring from Envision Financial employees
  • 2013 Community Partners

    Throughout the year, Envision Financial supports a variety of non-profit and charitable organizations in our communities. In 2013, our community partners included:

    • Abbotsford Arts Council
    • Abbotsford Community Services Society
    • Abbotsford Food Bank/Christmas Bureau
    • Abbotsford Police Department
    • Acme Arts Society
    • BC Children's Hospital Foundation
    • BC Professional Fire Fighters' Burn Fund
    • Beach Grove Golf Club
    • Big Brothers Big Sisters of Langley
    • Canadian Cancer Society
    • Canadian Red Cross
    • CARE Transit
    • Chilliwack Agri Fair
    • Chilliwack and District Senior Resources Society
    • Chilliwack Arts and Cultural Centre Society
    • Chilliwack Canada Days
    • Chilliwack Community Services/Christmas Bureau
    • Chilliwack Flight Fest
    • Chilliwack Hospital Health Care Foundation
    • Cougar Canyon Elementary
    • Crossroads Hospice Society
    • Delta Hospice Society
    • Delta Hospital Foundation
    • Delta School District
    • Douglas College Foundation
    • Deltassist
    • Food Banks BC
    • Fraser Valley Gleaners
    • Fraser Valley Health Care Foundation - Chilliwack
    • Free Rein Associates
    • Friends in Need Food Bank
    • Hope Brigade Days
    • Hope Community Services Society
    • Kitimat Food Bank
    • Kitimat Concert Series
    • Kiwanis Fraser Valley Music Festival
    • Kwantlen Polytechnic University
    • Ladner Village Quilt Walk & Classic Car Show
    • Langley Christmas Bureau
    • Langley Environmental Partners Society
    • Langley Food Bank
    • Langley Montessori School
    • Langley RCMP
    • Langley School District Foundation
    • Langley Senior Resources Society
    • Maples Discovery Gardens Co-op
    • Mission Community Services Society/Christmas Bureau
    • Mission Heritage Association
    • Peninsula Community Foundation
    • PowerPlay Strategies
    • Ridge Meadows Hospital Foundation
    • Run for Water Society
    • SAINTS Rescue
    • Salvation Army, Care and Share Centre
    • Salvation Army, Caring Place
    • Salvation Army, Gateway of Hope
    • Salvation Army, White Rock
    • Seniors Come Share Society
    • Share Family & Community Services Society
    • Sikh Academy
    • SOS Children’s Villages
    • Sources Food Bank
    • Sources Rent Bank
    • South Delta Food Bank
    • St. Joseph’s Food Bank
    • Success By 6
    • Sunshine Valley Ratepayer’s Association
    • Surrey Board of Trade
    • Surrey Food Bank
    • Surrey International Children’s Festival
    • Surrey School District, Envision Financial Jazz Festival
    • Tillicum Adult Learning Centre
    • True North Fraser Bluegrass Society
    • United Way of the Fraser Valley
    • University of the Fraser Valley
    • Vantage Point
    • Yarrow Volunteer Society
    • YWCA Metro Vancouver
  • Envision Community pic Envision Community pic Envision Community pic Envision Community pic Envision Community pic Envision Community pic Envision Community pic Envision Community pic Envision Community pic
  • President's Message from Paulette Rennie

    Simply put, 2013 was one of the biggest and busiest years we’ve experienced for some time. From the first week of January to the last week of December, we worked hard to make banking and insurance simpler and more accessible for our members and clients.

  • To set the stage for what was to come, we began the year with the opening of our new RiverBend branch in Kamloops. This was followed soon after by the rebranding of Simmons, Black & Emsland Insurance to a Valley First Insurance office in Kamloops and the opening of our newest location, Valley First Place – home to the Rutland branch and Rutland insurance office in Kelowna.

    Beyond expanding our network, to provide banking and insurance services outside of our branches, we began putting together a team of mobile banking sales specialists and re-launched our insurance roadrunner program. To help members save we introduced two new incentive savings products. And, to give members anytime access to their finances, we launched Deposit Anywhere, an enhanced Android app and more online solutions than ever before.

    Too often, credit unions are seen as trend followers. The innovations we rolled out in 2013, show we are, in fact, leaders in our industry. And, in some cases we’ve leapfrogged the competition in terms of providing on-the-go access to financial expertise, services and products. But, these enhancements aren’t for us. They are for you. They serve one purpose: keeping banking and insurance simple for you, our members and clients.

    We acknowledge consumer trends are changing. Banking is changing. Insurance services are changing. While we are changing, too, we remain steadfast in our commitment to exceed our members’ expectations during every interaction. Nothing pleases me more to hear a member or client say: “Wow. That was easy.”

  • The success of Valley First comes down to two things: the commitment of our dedicated employees, and the loyalty and support of our members and clients. I would like to thank you all for playing such an important role in making Valley First the incredible organization it is today.

    Paulette Rennie
  • Members

    Banking as we know it is changing. Traditional banking hours, account fees and even the penny are becoming relics of the past. To keep up with this change, while we expanded and strengthened our branch network during 2013, we also focused on serving members in new and different ways. We launched a mobile branch program, expanded hours in key locations and added to our growing online presence, all to ensure banking is as simple and accessible as possible to our members.

  • MobiBranch launches in Kamloops

    In 2013, Valley First moved banking from the branch and into homes and small businesses; making the mad dash to the credit union branch at the end of the day a thing of the past for a growing number of members.

    In partnership with Vancouver-based TRG Mobilearth Inc., Valley First launched its first mobile branch—known as the MobiBranch—operating out of Kamloops. By the end of the year, this service is on-track to expand into the Central and South Okanagan.

    MobiBranch gives Valley First’s mobile specialists the technology to perform everyday banking transactions wherever it’s most convenient for members. Randi Love was among the first Valley First members to experience the convenience of the MobiBranch and the service of the mobile sales team.

    "I’ve had the pleasure of working with Valley First’s mobile specialist in Kamloops, on two occasions,” says Love. “The ability to meet in a convenient and comfortable location, with no wait time, was remarkable. I’ve never dealt with a business like that before; it took me off guard when I was asked when and where I wanted to meet.”

    “Sometimes being in a bank meeting with someone to discuss money matters can be intimidating. The Valley First mobile specialist was professional, knowledgeable and efficient. And, the technology amazed me. We were able to do everything in my home that I would usually have to go to the bank for. It was such a terrific experience; I would recommend Valley First’s mobile banking to all of my friends and family."

  • Notably, MobiBranch was awarded the prestigious NOVA Award for Overall Excellence in Innovation from Central 1. Part of the annual inNOVAtion Awards, which recognizes activities that demonstrate the spirit of innovation that thrives within Canada’s credit union system, the NOVA Award is only awarded periodically to submissions that transcend the award categories to make a significant impact on the service delivered by a credit union.

    By the numbers

    • 87 per cent of Valley First members who use our retail banking services would most likely recommend them to a friend of family member
    • 89 per cent of clients would most likely recommend Valley First Insurance to a friend or family member
    • 3,000 net new members joined Valley First
    • 83 per cent of Valley First members state we are better than other companies they regularly use for products and services
    • 10 new products and services introduced to help simplify banking for members
  • Member Highlights

    • Serving members and small business owners at their own place and at their own pace through our MobiBranch
    • Making saving for your dream home easier with the Home Sweet Bonus account™
    • Providing young adults with a firm financial foundation with the After Grad Bonus™ account – incentive savings for the next generation
    • Launching a new, fresh and even more interactive website to give members greater access, knowledge and advice about their finances
    • Becoming one of the first financial institutions in Canada to introduce remote deposit capture – use Deposit Anywhere™ to bank a cheque from your smartphone
    • Making banking and insurance more connected and convenient with home insurance cash-back incentive
    • Growing our branch and insurance network by opening RiverBend branch in Kamloops and Valley First Place—home of the Rutland branch and Rutland Insurance— in Kelowna
    • Extending our opening hours across key banking and insurance locations to give members and clients greater access to products, services and advice
  • Community

    Valley First loves being part of the community. Since 1947, we’ve been ever-present at scores of local events, supported countless community initiatives and helped many organizations bring significant economic and social benefits to the region. Through the thousands of dollars in donations, grants, education awards, and gifts-in-kind, we’ve built a strong reputation as a caring community partner and trusted neighbour. Times may be changing, but our commitment to our communities is not.

  • Feed the Valley shatters half million dollar milestone

    At Valley First we strive to make a real difference in our local communities. That’s why in 2010 we launched our signature cause, Feed the Valley. We knew that by rallying around a single cause, we could make an even bigger impact in our region.

    When we launched Feed the Valley, we set ourselves the ambitious goal of raising $100,000 a year over the next ten years – a total of $1 million for local food banks. We’re extremely proud to share, in July 2013, Feed the Valley donations surpassed $500,000.

    What’s incredible about exceeding the half million dollar milestone is that we achieved it in less than three-and-a-half years—a full 18 months earlier than anticipated—and we passed the halfway point toward achieving our original target. At the end of 2013, monetary donations stood at more than $615,000 and food donations were in excess of 56,000 pounds.

    The impact of Valley First’s Feed the Valley program has not gone unnoticed outside B.C.’s Southern Interior. The program has been recognized by the credit union system and financial partners as a leading community investment. Valley First’s community leadership and the success of Feed the Valley have also been acknowledged by B.C. Premier Christy Clark.

    The phenomenal donation figures and the recognition Feed the Valley is receiving from near and far is a testament to the tremendous work our employees and members are doing to support and promote our local food banks. Through Feed the Valley we are truly making a real difference in the communities we serve.

  • Community Investment – By the Numbers

    • More than $690,000 donated to worthy causes and organizations in our local communities
    • $3.3 million injected in the South Okanagan economy through the sponsorship of the Valley First Granfondo Axel Merckx Okanagan bringing the total over our three-year sponsorship to more than $7 million
    • More than $37,200 of in-kind contributions to charitable partners
    • More than $5,500 contributed to nonprofit partners as employee volunteerism during working hours
    • $32,000 contributed to student’s post-secondary education through the Valley First Education Award program
    • $39,500 donated to local charities and community organizations by employees as part of our employee giving campaign
    • 275 hours of employee time donated through Valley First’s employee volunteerism program
    • $4,600 donated to BC Children’s Hospital Foundation in our annual campaign bringing our total giving since 2007 to more than $15,000
    • Our inaugural Make a Difference Days program contributed over 250 hours of volunteerism with 18 projects in seven Valley First communities
    • 20 free concerts for local residents through the Valley First Music in the Park series in Armstrong, Kelowna’s Legacy Park series and Oliver’s Concert in the Park series
    • Our Feed the Valley program was the recipient of $10,000 from Concentra Financial community competition
    • 30 community leaders representing 10 non-profit organizations participated in Valley First’s sponsored Governance Lab and Abundant Not-for-Profit seminar; professional development workshops from Vantage Point
  • 2013 Community Partners

    • Armstrong Food Bank/Boys & Girls Club
    • BC Book Prizes
    • BC Children’s Hospital Foundation
    • BC Professional Firefighters Burn Fund
    • Be an Angel
    • Bell Media
    • Business Gives Back Charity Auction
    • Canadian Cancer Society
    • Canadian Red Cross
    • Central Okanagan Hospice Association
    • Central Okanagan Youth Soccer Association
    • Community Foundation of the South Okanagan
    • Downtown Penticton Business Association
    • Farm Bag Fundraiser
    • Food Banks BC
    • Friends of Raise a Reader
    • Fresh Outlook Foundation
    • Global Okanagan
    • Good News Bears
    • Kamloops Boys & Girls Club
    • Kamloops Brain Injury Society
    • Kamloops Food Bank & Outreach Society
    • Kamloops Seniors Outreach Centre
    • Kelowna Community Food Bank Society
    • KVR Middle School Breakfast Program
    • Lumby & District Health Services
    • Lumby Food Bank
    • Okanagan Boys & Girls Club
    • Okanagan College Foundation
    • Okanagan Similkameen Neurological Society
    • Oliver Arts Council
    • Oliver Food Bank
    • Okanagan Changemakers
    • Peachland Food Bank
    • Penticton & District Community Resource Centre
    • Penticton Meals on Wheels
    • Penticton Peach Festival Society
    • Penticton Vees Hockey Club
    • Penticton-Okanagan Rotary Club
    • Princeton Crisis Assistance Society
    • Royal Inland Hospital Foundation
    • Seventh Day Adventist Church Food Bank (Cawston and Area)
    • Similkameen Country
    • Soup Sisters
    • South Okanagan Women in Need Society
    • Success by 6
    • SUN FM Radio
    • Survivorship Dragon Boat
    • The Penticton Salvation Army Food Bank
    • Thompson Rivers University (TRU)
    • University of British Columbia Okanagan (UBCO)
    • United Way
    • Valley First Axel Merckx Granfondo Okanagan
    • Vernon (and Enderby) Food Bank
    • Westside Community Food Bank

    Valley First is a proud participant of London Benchmark Group (Canada), a growing group of companies committed to maximizing the value of their community investment—for community partners and for the business. Our community investment results are based on London Benchmark Group (Canada) valuation principles.

    London Benchmarking Group
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  • President's Message from Paulette Rennie

    In 1947, a small group of community-minded Enderby residents formed Enderby & District Credit Union (EDCU). They saw it was their time to lead; their time to bring a co-operative, local approach to banking.

  • A lot has happened in the last 67 years but the forward-thinking approach has remained the same. And, on April 1, 2013, EDCU members recognized it was time to lead once again when they took a bold step and joined First West Credit Union.

    I was truly excited to welcome Enderby & District Financial into the First West network of brands, keeping alive their name and remarkable legacy. This partnership brings tremendous growth potential for our employees, for our business and for the community. We’ve already seen many great things happen—new products, new community investment initiatives and strengthened relationships.

    Enderby members have said goodbye to account fees with the introduction of our Simply Free Account. We’ve put money back in the pockets of local business with the $20 per month Unlimited Chequing for Business account. We’ve upped our commitment to the community with the local launch of Feed the Valley and the establishment of the Enderby & District Financial Community Endowment.

    Of course, any new relationship presents some changes and challenges. As one might expect of a significant initiative, there were bumps in the road as adjustments were made. It’s simply a matter of time before all is smoothed out.

    I say this with confidence because I know the employees and members of Enderby & District Financial are true leaders who recognize the times

    I want to thank them for their courage in stepping out and thinking differently about their business, their community and the future.

  • A special thank you goes to the members of Enderby & District Financial, who showed unanimous support for the decision to join First West. Like the founders and first members of Enderby & District Financial all those years ago, you too have recognized that it’s time to lead.

    Paulette Rennie
  • Members

    Ask any credit union employee about the best part of their job and they will likely mention the relationships they have with their members. The Enderby & District Financial team is no difference. During 2013, these relationships became even stronger as we added a suite of new products and services to make banking even easier for our loyal membership. From new accounts to online solutions, banking has never been closer or more convenient.

  • “Little things” have big impact for business members

    There are only 24 hours in a day and for entrepreneurs like Judy Dangel; saving time is precious. So, when your financial services provider not only takes care of all your banking transactions, but also saves you time—and money—it doesn’t get much better than that.

    A member at Enderby & District since the late 1970s, Dangel knows full well the value of a competitive, local financial services partner. It’s the personal, dedicated, first-name-basis service provided by the team at Enderby & District Financial that makes a big difference to this busy business owner.

    “I know everyone at the branch and they know me and my operation,” says Dangel, owner of Enderby’s sole jewelry retail store, Enderby Jewellers, since 1991.

    That enduring familiarity matters. When Enderby & District Financial unveiled a new business account, it wasn’t long before Dangel got a call from the branch.

    “They strongly recommended the Unlimited Chequing for Business account because of my business needs,” she recalls. “It made perfect sense because a lot of my transactions are cheque-based, and with no caps at only $20 a month, it’s a great deal.”

    Dangel recalls others moments where the care and attention of the Enderby branch team has made lasting impressions on her.

  • “Some days it’s so busy at the store that I have little time to be elsewhere,” says Dangel. “On days like that, the folks at the branch are so understanding and let me leave my cheques for deposit without me having to be there. I have great trust in them.

    “Other times it might be a quick tip for online banking or getting me some new cheques when I’m in a pinch. They do a lot of little things right that make me feel like they always have my best interest at heart. It gives me peace of mind knowing that my success matters to them.”

    Member Highlights

    • Saying farewell to bank fees with the introduction of the Simply Free Account
    • Putting cash back in the pockets of small business owners with the launch of Unlimited Chequing for Business
    • Making saving for your dream home easier with the Home Sweet Bonus account™
    • Launching a new, fresh and even more interactive website to give members greater access, knowledge and advice about their finances
    • Providing young adults with a firm financial foundation with the After Grad Bonus™ account – incentive savings for the next generation
    • Introducing a new wealth management approach to help members achieve their financial goals
    • Access to a greater range of investment options and specials like the PrimeLink GIC
  • Community

    Giving back to the community has been part of Enderby & District Financial’s essence since it was founded in 1947. Financially or through volunteer hands, we strive to make our communities better by helping enrich the lives of all residents of Enderby and surrounding communities through our community investment.

  • Fighting hunger in the North Okanagan

    Hunger and food insecurity affects nearly every community in our province, including Enderby. In fact, every month, nearly 94,000 British Columbians seek assistance at their local food bank.

    Helping fight hunger is a major focus for our Enderby team; this made the partnership between Enderby’s Food Action Committee for Today, or FACT, and the introduction of the Feed the Valley program in Enderby a perfect fit.

    Comprised of like-minded community leaders and volunteers from our team, FACT plays an important role in our communities by identifying food security issues and solutions to help those in need. Feed the Valley raises food, funds and awareness for food banks in the Okanagan, Similkameen and Thompson valleys. Since 2010, Feed the Valley has raised $26,178 and collected more than 2,900 pounds of food for the Vernon and Enderby Salvation Army food banks.

    Members of our team also volunteered nearly 40 hours of their time with the Enderby & District Community Resource Centre (EDCRC). EDCRC helps those in need connect with services and helping agencies like local food banks, educational and life skills centres, and many others.

    To preserve the legacy of Enderby & District Financial, we established the $500,000 Enderby Financial Community Endowment within the First West Foundation. This endowment will generate funding for worthy community projects in Enderby now and into the future, continuing our commitment to helping build the communities we serve.

  • Community Investment: By the Numbers

    • Nearly $33,000 invested back into Enderby and neighbouring communities
    • More than 175 children and families attended our annual Youth Day festivities
    • $7,500 contributed to student’s post-secondary education through the Enderby & District Financial Education Award program
    • Annually, over 4,000 children attend the Kingfisher Interpretive Centre
    • More than $1,000 contributed to non-profit partners as employee volunteerism during working hours
    • $550 donated to local charities and community organizations by employees as part of our employee giving campaign
    • Over 60 A.L. Fortune Secondary students participated in our financial literacy program, Financial Fitness
    • $1,600 raised for the Calgary flood relief efforts in Alberta
    • Our Feed the Valley program was the recipient of $10,000 from Concentra Financial community competition
    • Enderby & District Financial is a proud participant of London Benchmark Group (Canada), a growing group of companies committed to maximizing the value of their community investment—for community partners and for the business. Our community investment results are based on LBG Canada valuation principles
  • 2013 Community Partners

    Throughout the year, Enderby & District Financial supports a variety of non-profit and charitable organizations. In 2013, our community partners included:

    • A.L. Fortune Secondary School
    • BC Cancer Agency
    • BC Children’s Hospital Foundation
    • Canadian Cancer Society
    • Canadian Co-operative Association
    • CUCBC Youth Program
    • Enderby & District Arts Council
    • Enderby & District Chamber of Commerce
    • Enderby & District Community Resource Centre
    • Enderby & District Lions Club
    • Enderby Funtastic
    • Grindrod Elementary School
    • Heart & Stroke Foundation of BC and Yukon
    • Kingfisher Interpretive Centre
    • M.V. Beattie Elementary School
    • Royal Canadian Legion, Branch 98
    • Santa's Workshop
    • Shriners of BC & Yukon
    • Snowarama
    • Splatsin Teaching Centre
    • Variety Club
  • Enderby Community pic Enderby Community pic Enderby Community pic Enderby Community pic Enderby Community pic Enderby Community pic Enderby Community pic Enderby Community pic Enderby Community pic


  • photo of Vicki Morgan

    “It’s important for me to be able to gain new skills and knowledge and challenge myself to apply them to new situations—for our members’ benefit. At First West, my leaders took an interest in my career goals and helped me achieve them.”

    Vicki Morgan

    Continuous Service Improvement Business Partner

    First West Shared Services, Penticton

  • photo of Ivy Wood

    “If you have the drive to grow your career, First West is committed to supporting your development. I’ve benefited from the guidance of a great coach and mentor who gave me the freedom to try new business ideas, to take on new challenges, and helped me prepare for my next role. When the opportunity came, I knew I was ready.”

    Ivy Wood

    Branch Manager

    Valley First’s Peachtree Square branch

  • photo of Anne Hogg

    “Developing and mentoring the talent within our organization matters to me. First West’s growth strategies create opportunities for people to grow their careers and be involved in the career growth of others.”

    Anne Hogg

    Regional Manager, Commercial Insurance

    Valley First Insurance

  • photo of Marilyn Hareuther

    “First West gave me the opportunity to grow my career—and helped me prepare me for it. Through the specialized training and coaching I’ve received, I’m able to help my team succeed in creating simple, exceptional experiences for our members. When that happens, I succeed in my career goals too.”

    Marilyn Hareuther

    Manager, Personal Banking

    Enderby & District Financial

  • photo of Michelle van Bakel

    “The Assistant Branch Manager role was my short-term career goal when I joined Envision as a Service Representative. I’ve had the privilege of working alongside some amazing leaders and mentors, who contributed to my success. Opportunities like serving on project teams and committees also helped me develop the skills I needed to reach the next level.”

    Michelle van Bakel

    Assistant Branch Manager

    Envision Financial’s Ladner Branch

  • photo of Cyrus Mazdine

    “First West provided the opportunities and support I needed to grow my career in a direction that fits my skills and passion. The result is, members get my best, every time.”

    Cyrus Mazdine

    Personal Account Manager

    Envision Financial’s South Point Branch

  • photo of Brendan Clifford

    “The opportunities for increased responsibility and career growth at First West help me gain valuable experience within the financial services industry and in my area of expertise.”

    Brendan Clifford

    Manager, Facilities

    First West Shared Services, Langley

  • photo of Vic Mudhar

    “Our leaders believe in us. They’re committed to developing our potential and invest their time and energy to mentor and help us grow our careers.”

    Vic Mudhar

    eBusiness Analyst

    First West Shared Services, Langley


Financial Results

  • Deposits from members increased 8.5%, or $427 million to $5.4 billion.
  • Loans to members increased 4.9%, or $254 million to $5.4 billion.
  • Total assets increased 4.1%, or $243 million to $6.1 billion.
  • Net income improved 22%, or $11.2 million to $37.7 million.
  • Membership grew by more than 4%, or 6,836 members, bringing our total to 19,000 net new members since 2010.
  • First West paid dividends of $1.3 million to members, bringing total dividends paid to $5.3 million since 2010.
  • More than $1.6 million was invested in building healthier communities, bringing our total to $6.3 million since 2010.
  • 22 new products, services and improvements launched in 2013 including Deposit Anywhere, mobile banking apps for iPhone, Android and BlackBerry devices, and our Home Sweet Bonus and After Grad Bonus products.


  • Retail Banking

    2013 Highlights

    • Retail lending growth up $111 million, or 3.0% to $3.8 billion
    • Retail deposits growth up $101 million, or 3.2% to $3.3 billion
    • Opened two new branches including Riverbend in North Kamloops and Rutland in Kelowna and relocated the Minter Street branch to Highstreet in West Abbotsford
    • Piloted MobiBranch in Kamloops, which won the 2013 NOVA Award for Overall Excellence in Innovation from Central1
    • Launched Deposit Anywhere, becoming one of the first five financial institutions in Canada to offer this product to our members
    • Launched Home Sweet Bonus and After Grad Bonus, two new deposit accounts, at Envision Financial, Valley First and Enderby & District Financial
    • Generated significantly sales results in the second year of our wealth management strategy, up $24 million from $349 million in 2012.
    Carole Barker

    “I would like to voice my appreciation to all the customer service representatives at Valley First in Lumby. There has never been a mountain they won’t climb to be of friendly assistance these past 14 years. I am nomadic in nature and like to move my accounts to other financial institutions. I recently began to move my accounts to a major institution and almost immediately I was bombarded by their mistakes, including missing money. I had to fight to get it back and I found them to be impersonal and cold. As a result, I am moving completely back to the security and peace of mind I have only received from Valley First. You have a great team here in Lumby and they are a reflection to the great success that Valley First experiences.”

    Ron Schwartz

    Valley First member

  • Outlook for 2014

    We expect B.C.’s economy to gain strength in 2014 with interest rates remaining low. Retail lending is expected to grow by 2.7% in 2014 versus 3.0% in 2013 reflecting the softening demand for housing and credit in the overall market.

    We are likely to experience compressed margins on our banking products so it will be necessary to further diversify our business as traditional streams of revenue erode. In 2014, we will continue migrating towards an advisory model as we maintain our commitment to keeping it simple and making common sense decisions for our members. By focusing on building deeper relationships with them, it will enable us to better find solutions to meet their needs in addition to supporting our overall goals of driving higher revenue from non-interest income sources including wealth management, insurance and credit card revenues.

    We will be investing in our employees by equipping them with sales and management tools, improved processes including the personal investment planning process through our wealth partnership with QTrade and training to help our members make smarter investment decisions. In 2014, we plan to increase net membership growth by 3% through brand awareness, our Simply Free Account and Unlimited Chequing for Business account, as well as through various marketing campaigns and online marketing strategies.

    Investing in our branches to enhance our members’ experience by providing a space that is clean, modern, bright and functional will also be a focus in 2014. We will be renovating our Sardis, Ladner and Oliver branches and relocating our Vernon branch to a more prominent location in that community next year. Expanding our branch network to ensure we are fully meeting the needs of the communities we already serve is also a focus; most notably through the opening of a new branch at Garrison Crossing in Chilliwack in mid-2014.

  • Commercial Banking

    2013 Highlights

    • Grew commercial loans by $126.0 million
    • Deposit growth of $324.7 million
    • Established a new investment relationship with the City of Kelowna and a new banking relationship the District of Kent
    • Maintained existing partnerships with municipalities including two successful requests for proposals to renew the City of Armstrong and the District of Enderby; we expanded our relationship with the District of Enderby not long after Enderby & District Financial joined the First West family of brands
    • Launched the First West small business strategy to attract business members and grow revenues in this large market segment in all of our regions
    Carole Barker

    “Small businesses need to recognize the need for professional advice and support. We knew right away that Envision Financial was the right financial institution to go through. We’ve had incredible support throughout the process, not only financial support but business planning, tax and legal guidance as well. With the success of our Langley store, we’ve decided to open another store in Walnut Grove.”

    Sherri Martin

    Sticky's Candy

  • Outlook for 2014

    In 2014, we anticipate steady and sustained growth in BC with real estate development activity throughout the province. Commercial lending growth for 2014 is expected to be 7.9% vs. a forecast of 10.0% projected in 2013.

    In late 2013, we launched our small business strategy, which involved identifying this segment within our commercial clientele and building the infrastructure, talent and access to serve this specialized group. In addition to serving our larger commercial business members, we will be focusing on the small and micro business segment, defined as businesses with less than $500,000 in lending or deposits and less than $50,000 for micro businesses. We believe this market is underserved by the competition, providing us with immediate growth opportunities. In 2014, we will be launching our three-year plan that focuses on this small business sector and will build our processes and equip our team with the tools and training needed to meet the needs of the market place.

    Our deep knowledge of our local communities and ability to make informed, timely and local decisions gives a competitive advantage in our markets and we will continue to build and deepen our relationships with our members and local businesses. In 2014, increasing commercial insurance penetration for both borrowing and non-borrowing business members will be a focus for us. We will look for ways to increase referrals between our multiple lines of business and third party service providers to help make it easier for our members to utilize the many business solutions available to them to help them succeed.

    Leveraging the success of our mobile banking specialists, we will continue to look for more innovative ways to serve our members where and when it is most convenient for them. Additionally, we will aim to increase market share by focusing on our municipal and institutional business to better identify opportunities to serve these clients and to deepen relationships by delivering more products and services that are tailored to suit their needs.

  • Insurance Services

    2013 Highlights

    • Achieved 78% of budgeted net contribution in 2013
    • New home insurance business increased 30% year over year during our home insurance promotion from April to October
    • Rebranded Simmons, Black & Emsland Insurance to Valley First Insurance in Kamloops; relocated Peachland Insurance to West Kelowna and will re-deploy the available ICBC license to a new Envision Insurance location in Chilliwack
    • Implemented our commercial insurance strategy in both Valley First and Envision Financial
    • Created consistency and alignment in product offerings across First West Insurance; revised our home insurance renewal process to improve overall efficiency and relaunched our insurance roadrunner program
    Carole Barker

    “The Kamloops Community YMCA-YWCA has had a 10-year relationship with Valley First Insurance. One of the most important features for our organization is the concept of dealing with a local broker, one who is familiar with our file, our organization’s purpose and range of services, our unique place in our market and understands the unique workings of our community. The most valuable component of our relationship with Valley First Insurance is that as our insurance needs change, we have the ability to modify our coverage with a local broker and agent, giving us greater flexibility. We shopped our insurance services recently due to pressure to be part of a National Insurance Program. In the end, we chose to stay with Valley First Insurance because of their consistent service, competitive pricing and local presence in our community. Given our experience, I would highly recommend Valley First Insurance to others who require similar kinds of insurance services.”

    Colin Reid

    Chief Executive Officer, Kamloops Community YMCA-YWCA

  • Outlook for 2014

    In 2014, First West Insurance will grow its insurance business by focusing on selling our insurance products and services into the credit union’s membership base. Our current product penetration into our membership base is low, providing a strong opportunity for sales in a target market that is already familiar with our regional brands. This effort will be supported by greater collaboration across our regions, member-specific marketing and enhanced customer experiences. We will also refine and enhance our product offerings and options to increase our customers’ product holdings across our various lines of business.

    Commercial insurance revenue is projected to increase and become a larger component of our overall business. Operational efficiency will also remain important in the year ahead as we work to improve our processes, reduce time per transaction and increase capacity. Additionally, we are beginning work on a conversion to one broker management system, which will position us well for future growth. Lastly, we will be relocating our Vernon insurance store to a more prominent location in the community to better serve our clients in this area.

  • Wealth Management

    2013 Highlights

    • Grew wealth management revenues by 13.4%, or $1.0 million to $8.6 million
    • Increased mutual fund assets under administration by 38.2%, or $404.9 million to $1.46 billion
    • Achieved over 100% in year over year sales on the Mutual Fund Dealers Association platform
    • Increased member penetration by 9.3%
    Carole Barker

    “I would like to take this opportunity to compliment your team for the excellent service we’ve received over the past few years. Your staff is reliable and trustworthy and it’s always a pleasure to do business with you.”

    Henry A. Turik

    Valley First member

  • Outlook for 2014

    In 2013, the economic climate continued to be challenging as slow economic growth, high unemployment rates and low inflation rates persisted in most economies. In particular, the industrial economies of the world have not returned to their mean growth rates since the financial crisis of 2008 and investors remained cautious and on the sidelines. Despite this, the stock markets in 2013 enjoyed their best performance since the 1980s and we saw strong growth particularly in our mutual fund sales at the brand level.

    We expect to see economic growth coupled with a modest rise in earnings in 2014. This should translate into incremental gains in the equity markets as long as interest rates remain within the range of 2-4%.

    As we enter the third year of our wealth management strategy, we will continue to focus on our advisory services. We are providing continued education to our wealth management team in the areas of estate planning and taxation to ensure we can assist our member with not only their investments, but their overall financial plan. We will be providing opportunities for our members to learn more about our wealth offerings through joint meetings, investment cafes and wealth member events. In 2014, we want to extend our wealth management strategy to the commercial and small business teams through scheduled meetings with all the partners to further seek out opportunities and strengthen relationships.

  • First West Capital

    2013 Highlights

    • 10 deals approved, representing more than $24.5 million in funded and committed funds
    • 44% increase in year-over-year average deal size
    • Continued expansion across Western Canada with five transactions funded in Alberta and Manitoba
    • In addition to financing growth, acquisitions and management buy outs, First West Capital assisted four clients with the purchase of owner occupied real estate
    Carole Barker

    “We needed someone who was willing to work with Helijet not just for this particular deal but also on a go-forward basis—someone who understood our industry, was fair with their pricing and balanced security requirements with our shareholder concerns. What sets First West Capital apart is that they’ve continued to nurture our partnership post funding. They didn’t just fund our business and then move on to other lending opportunities. They’ve continued to follow up with us to see how things are going, to learn more about industry developments and future growth opportunities—things that truly differentiate First West Capital from other lenders in the market.”

    Danny Sitnam

    President and CEO, Helijet

    Carole Barker

    “It’s been such a pleasure to work with the First West Capital team to secure this funding. They truly went above and beyond to understand and see the growth potential in our business and asked us to do a deep dive into our business plan to address any questions they had. Not only were they thorough in their approach, but they really partnered with us along the way to make the numbers work and finalize a deal that was right for us.”

    Aaron Rokstad

    President and Owner, Rokstad Power Corporation

  • Outlook for 2014

    In 2014, First West Capital will increase its presence across Western Canada through investments in people, infrastructure and systems. We will be recruiting and establishing an office in Alberta and continued emphasis will be placed on sourcing diversified and high quality deal flow from quality partners. First West Capital will continue to offer financing ranging from $500,000 to $7 million for acquisitions, buy outs, growth, refinancing and high ratio real estate financing for purchases of owner occupied real estate.

    The growth of the portfolio will be managed through the completion of robust due diligence and credit structuring, careful and regular loan monitoring, and prudent risk management.

  • First West Leasing and CUDealerLink

    2013 Highlights

    • Added a new partner credit union, Island Savings, to CUDealerLink, bringing the total to 12 partners across British Columbia; we remain the only credit union point-of-sale financing option for car buyers in B.C.
    • Increased net contribution from leasing by 20.1% year over year
    • Began building our equipment leasing business with $5 million in new acquisitions across B.C. and Alberta
    • Developed critical elements of equipment leasing business including the hiring of a resource to oversee this new segment and developing key contacts with select equipment leasing brokers
    • Continued expansion of leasing into Alberta with the launch of DealerTrack in that province
    Carole Barker

    “I just wanted to thank the Envision Financial team for all the help they’ve given me over the past few months. Starting a new dealership certainly has its challenges so all the assistance I’ve received from your staff have certainly helped to smooth out any potential difficulties. I love your lease program and have successfully replaced several local competitors with your product. We are currently undertaking a new advertising agenda and are promoting payments for both lease and finance that we believe will further enhance our relationship with Envision Financial. We’re really looking forward to the future and working with your team.”

    Orval Murchie

    President of H&R Auto Sales

  • Outlook for 2014

    In 2014, we expect competitive margin compression in both vehicle and equipment leasing as most manufacturers have now re-entered into the leasing market with proprietary products and programs. To compete with longer-term financing options, most lessors are aggressively pricing leases and advertising bi-weekly payments instead of the previous industry norm of monthly payments. In B.C. and Alberta, the economic growth is expected to be favourable in the industries supported by our equipment leasing business including forestry, mining, construction and transportation.

    In the year ahead, we will further expand our operations into Alberta for vehicle and equipment leasing, and also build a presence in Saskatchewan and Manitoba. We have aggressive goals to acquire 65% more leases in 2014 than in 2013, including equipment. We will accomplish this by providing enhanced leasing options, expanding our markets and improving our speed and service in processing loan and leasing applications.

    Growing First West Leasing and CUDealerLink, which sources business from dealerships and other credit unions, and adjudicates, authorizes and finances automobile loans is a key initiative to help First West stay competitive and diversify revenue sources in its business. For our members and clients, offering leasing and financing is another way that we are keeping it simple – meeting the full spectrum of their financial needs.


First West Foundation

  • $350k

    donated to projects that enhance the resiliency of our communities

  • 82

    charitable organizations, agencies and projects in our communities supported by the First West Foundation

  • $1.8m

    collected in donations

  • 9

    permanent endowments within the First West Foundation

  • $9.8m

    in total assets

The First West Foundation is a registered charity and the philanthropic arm of First West Credit Union. The Foundation stewards $9 million in endowment funds, has annual earnings and donations of over $1.5 million and distributes its earnings in the form of grants to charities such as the Boys and Girls Clubs and YWCA throughout the communities served by First West Credit Union.

The First West Foundation’s vision is to build a sustainable charity that supports resilient and resourceful communities through effective grant making. We encourage philanthropic individuals and families to establish new endowments with the Foundation to create a lasting legacy for their communities.

2013 marked the creation of the $500,000 Enderby Financial Community Endowment as a legacy gift to support the community of Enderby and Area F of the North Okanagan Regional District. Additionally, the Haukeland Family Legacy Fund was established by Ingrid Davies and Gary Haukeland as a lasting

tribute to the memory and generosity of their parents, Aud and Magne Haukeland. For more information about the First West Foundation, visit us online at

Our Community

A Selection of Our Partners

BC Cancer Foundation Big Brothers Big Sisters Boys and Girls Clubs Canuck Place Abbottsford Community Services CMHA Whitevalley YWCA Metro Vancouver Salvation Army Anne Davis Transition United Way Lower Similkameen Community Services Society

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First West

Online brokerage services are offered through Qtrade Investor. Securities and securities-related financial planning services are offered through Qtrade Advisor. Qtrade Investor and Qtrade Advisor are divisions of Qtrade Securities Inc., member of the Canadian Investor Protection Fund. Mutual funds and securities-related financial planning services are also offered through Qtrade Asset Management Inc., member MFDA.