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Member Highlights

Keeping it Simple® with remarkable banking experiences

In 2018, we continued transforming our business to help simplify the lives of our members. Through mobile and digital technology advancements, we introduced new banking options and enhanced our ability to provide personalized, expert financial advice to our members.

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Member Highlights

“I love that my First West financial advisor helps me achieve my financial goals with a plan built around what’s best for me.”

Sierra March, Member, Ridge Meadows branch, Envision Financial division

1<sup>st</sup>

1st

Financial institution in Canada to offer SendGlobal enabling members to send money with incredible ease to more than 80 countries around the world

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7 new premium Mastercards®

Our redesigned credit card lineup meets a wide variety of member needs and has some of the best features and reward options available anywhere

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Launched Right For Me insurance

Giving members customizable coverage for their home, tenants’, condo, rental or seasonal dwelling insurance

Remarkable banking experiences

Remarkable banking experiences

Hear from CEO Launi Skinner on how First West stayed firmly focused on the financial needs of its members in 2018 to provide simple, fast banking solutions and expert financial advice.

$362,500

$362,500

Kept in members’ pockets with free Interac e-Transfers®

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$2,123,000

In account fees saved by our members with the Simply Free Account®

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13,092

Financial Snapshots taken to help members understand their complete financial picture and needs

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7,600+

Personal plans built for members to help with their financial, retirement or investment needs

232,000+

232,000+

Calls handled by our Member Contact Centre, providing access and support wherever our members are

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80%

Of banking processes digitized for ease and simplicity, complete with e-signatures and digital documentation

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We enhanced eight processes so members can do more from the comfort of home or on the go, from TFSA applications to term deposits to adding the BigChange® program to an existing account

“First West’s board of directors works relentlessly to ensure the strength and security of the credit union. We’re helping build a more agile and adaptive business that responds to an ever-changing marketplace and our members’ needs, now and in the future.”

Shawn Neumann, Board Chair